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Terms of service Try at Home

Try At Home is a service that allows you to order one or more items, try them on for free and only pay for what you keep. All this during a period of 4 days from the date of your DELIVERY.

According to some bank branches, it is possible to see a bank authorization of the amount concerned but this does not imply the debit of the amount. After the 4 day period, if you have not made any return, the payment will be issued automatically within 11 days.   

In the case of a partial return, only the products kept will be debited at the end of the 4 days.
In the case of a full return before the deadline, no debit will be made to your bank account.

We invite you to consult the conditions of use of the service Try at Home in our CVG

Terms of Use for the Try at Home Service *
*Try at Home

These terms of use (hereinafter "Try at Home Terms of Use") govern the access and use of the Try at Home service (hereinafter "Try at Home") available on the Site.

Description of the Try at Home service

Try at Home is a new service set up by UNCOUTURE and allowing eligible customers to order one or more items (for a maximum amount of €2,000 and excluding gift cards) on the Site, to receive them at home, to try them on within three (3) days of their delivery (except in the case of delays due to missing or erroneous information on the part of the customer), and to pay only the price of the item(s) that the customer decides to keep

Accessibility of the Try at Home service

Only eligible customers with an account at uncouture.fr and living in the departments 75, 92, 93 and 94 will be able to benefit from it and excluding the purchases of gift cards.

UNCOUTURE reserves the right to modify the conditions of accessibility or to suspend the Try at Home service, at its own discretion, it being understood that it cannot be held responsible in any way for this.

When placing an order, customers can check whether they are eligible for the Try at Home service or not. If they prove to be eligible, the Try at Home service will then be accessible in the proposed delivery mode. If the service is not proposed to them, the responsibility ofUNCOUTURE cannot be sought.

Deliveries

UNCOUTURE takes in charge all the expenses of delivery and returns

Payment

When placing the order, the eligible customer chooses the Try at Home Service among the proposed delivery methods and must pay by credit card. For security reasons, UNCOUTURE makes an imprint of the customer's credit card and then proceeds to a verification by making a pre-authorization request to ALMA. The credit card imprint is kept by ALMA until the customer's account is debited.

After the period of three (3) working days from the date of taking delivery, the eligible customer will only be debited for the amount of the items not returned to UNCOUTURE. This deduction will materialize on the credit card used at the time of the order within 15 days, date of order.

Returns

Within three (3) days after the delivery date, the eligible customer who does not wish to keep certain items is invited to

  • Put the products back in their individual covers, then put them in the cover UNCOUTURE received at the time of delivery.
  • Contact UNCOUTURE (link to [email protected]) to confirm that the courier will collect the parts the next morning only (D+4).

Only complete, clean, undamaged items with their original covers will be accepted by UNCOUTURE . Otherwise, UNCOUTURE will be entitled to refuse the returned items and the customer will be charged the corresponding amount.

For any additional information, the customer is invited to connect to the Site on the "My account" space and to consult the "My orders" section or the page https://www.uncouture.fr/tryathome.html.( insert link)

UNCOUTURE reserves the right to charge for return trips (50€ for Paris / 70€ for 92-93-94) if the client has not ordered after two Try at Home sessions. 

The values ofUNCOUTURE

Uncouture is committed to its customers and to the planet: all deliveries and returns will be handled by a partner who is environmentally responsible and has a fleet of electric couriers.
This partner does not subcontract and is careful to select its couriers. They are all employed on permanent contracts and wear distinctive clothing. The services are ISO9001 certified as well as ISO14001 environmental certification.

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