Publisher

The website Uncouture.fr (the " Website ") is edited by ZONZE4, SARL with a share capital of 222 820 euros and having its head office at 22 rue de l'Echaudé, 75006 Paris (France).

Intra-Community VAT number: FR 56 450 822 291

SIRET N°: 450 822 291 RCS de Paris

You can contact us by :

Customer service email: [email protected] 

Customer Service phone number: +33 1 44 07 37 96         

Directors' email address: [email protected]

Hosting

Our host is the company OVH SARL, 140 quai du Sartel - 59100 Roubaix - France. You can contact our host at (+33)8 99 70 17 61. 

General terms and conditions of use of the site

By using our website, you confirm that you accept these terms and conditions of use of the website. If you do not accept them, you should not use our website.

These terms and conditions may be modified at any time. You devez check these terms and conditions regularly to see if any changes have been made. you agree and you will be deemed to have accepted them if you continue to use the website.

Intellectual Property

The Site is composed of a set of elements protected by intellectual property, we expressly reserve all intellectual property rights in and on the website. This is for example the case of the advice we write. You may not copy, reproduce, modify, display, perform, publish, distribute, broadcast, communicate, transmit, translate, represent this Site or any element composing our sites.

However, if you want to use certain elements, such as making a short quotation, we simply ask you to indicate the name of the author, namely " UNCOUTURE by Béatrice Ferrant ".

Any other use requires our express prior consent.

You may create hypertext links to our site, including deep links, provided that you do so in a lawful manner and that this does not damage the image and/or reputation of our company or our site.

Identification and connection

Before accessing certain areas of the Site, you may be asked to identify yourself through a personal and nominative account.

To create an account, the user must be over 18 years of age.

We reserve the right to cancel and delete any user account, or disable any user identification code or password in the event of a breach of the obligations described in these terms of use.

Even if everything is managed in a very professional manner by our web agency, we advise you to check that your password is sufficiently secure (comprising a sufficient number of characters, varied case, various alphanumeric characters etc.) and to log out of your session when you leave the Site. You are solely responsible for access to and use of your account.

Protection of personal data

When you use our site, you can provide us with personal data.

Lhen the user account is created, are including collected, lhe last name, first name, e-mail addressphone number, measurements for the execution ofeservices and the date of birth.

When the user connects to the site, it records, in particular lhe surname, first name, login, usage, location and payment data.

When paying for the products and services offered, financial data relating to the user's bank account or credit card is not stored. (stripe)

 The rules of use for the collection and processing of this data are described in our RGPD page, please refer to it.

MISUSE OF OUR SITE

You may not misuse our site, in particular by :

• Knowingly introducing any type of virus, program, code, software or any other material that would adversely affect the site, such software or hardware;
• Obtain or attempt to obtain unauthorized access to the server on which our site is stored or any server, computer or database;
• Attack our site by a denial of service attack or a distributed denial of service attack.

Responsibility

To the fullest extent permitted by law, we exclude and disclaim all warranties.

In particular, we shall not be liable for any direct or indirect, special, incidental, consequential, material or immaterial loss or damage that you may suffer as a result of using the Site, in particular in the event of a denial of service attack, virus or any other harmful material that could infect your computer equipment, computer programs, data or other private elements.

The use of this site is at your sole risk and we cannot guarantee that the site is free of errors, bugs, viruses or any other harmful elements.

The site may contain inaccuraciess and/or errors, we do not guarantee the accuracy of the content.

You must not use the Site with the intention of harming us directly or indirectly. You may therefore be held liable in this respect.

Our site or communications may contain advertisements submitted by third parties, and such third parties are solely responsible for the content of such advertisements. We cannot be responsible for the content of any third party advertising or the content to which hyperlinks on the Site point. If you decide to visit a third party site, we are not responsible for the content, directly or indirectly, of that site. Links on our site or in our communications do not imply that we are or that our site is affiliated or associated with these third party sites. However, you may notify us of the inappropriateness of a link on our site.

Non-waiver

Our failure to insist upon strict enforcement of any provision of these Terms does not waive our right to invoke such provision at a later date.

Evidence - Electronic Communication

Any notification or communication between you and us may be made by any electronic means, and may be accepted as evidence.

Applicable law

Unless otherwise provided by law, these Terms are subject to French law.

Jurisdiction - dispute resolution

Unless otherwise provided by law, any dispute not resolved through amicable procedure shall be submitted to the competent court within the jurisdiction of the Court of Appeal of Paris, which shall have jurisdiction, even in the case of summary proceedings, appeal in warranty or multiple defendants.

General terms and conditions of business (GTC)

The present general conditions express the entirety of the obligations of the parties. The customer is deemed to accept them without reservation.

Our terms and conditions are subject to change. and we reserve the right to change them at any time.they will be applicables as soon as they are online.

Lhe applicable conditions will be those in force at the date of the order by the Customer.

The present general terms and conditions are intended to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by ZONZE4 SARL (UNCOUTURE)from the website uncouture.fr.

PRE-CONTRACTUAL INFORMATION

The customer acknowledges having been informed, prior to the placing of his order and the conclusion of the contract, in a legible and comprehensible manner, of these general terms and conditions of sale and of all the information listed in article L. 221-5 of the consumer code.

The following information shall be provided to the customerThe following information shall be provided in a clear and comprehensible manner:

- the essential characteristics of the good or service ;

- the price of the good or service;

- in the absence of immediate performance of the contract, the date or period within which the service provider undertakes to deliver the goods or perform the service, whatever the price;

- information about the service provider, legal guarantees and other contractual conditions.

 Product Description

 The products and services governed by these general conditions are those presented on the website uncouture.fr .

The products and benefits shave described and presented as accurately as possible. However, where errors or omissions may have occurred in this presentation, the liability from ZONZE4 SARL (UNCOUTURE) cannot not to be hired.

The photographs of the products are not contractual, in particular because the material lives with its environment, the colours vary according to the light, and the hand work also gives a unique character to a product.

 Availability of products

Clothes are made in limited quantities in workshops. Except in exceptional cases, no restocking is foreseen. They are offered within the limit of available stocks, first come, first served.

Awards

For orders from France and from countries other than France, the prices indicated are inclusive of all taxes (all taxes included), delivery and transport costs included.

Any tax not indicated during the ordering process remains payable in any case, in view of the applicable legislation and at your exclusive expense (e.g. customs duties).

If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, whether upwards or downwards, this change could be passed on to the selling price of the products.

The payment of the totality of the price must be made at the time of the order, in a single payment and without possibility of spreading.

Prices may be offered in a currency that does not correspond to the currency used within your state. It is advisable to inquire about the fees and exchange rates applicable at the time you place your order, particularly with regard to the means of payment you wish to use and which we offer.

The prices we present to you can be modified at any time. Only the price presented to you on the summary page at the time you place your order is applicable.

Order process

To proceed to an order you can connect through your existing account or if you are not yet a customer, ask an Ambassador, or come to the Saint Germain des Prés Boutique to take your measurements and create an account. It is imperative that you provide us with true and updated information so that the order can be properly carried out and delivered. 

 For the order to be validated, the customer will have to accept, by clicking in the indicated place, the present general conditions. He will also have to choose the address and the mode of delivery, and finally validate the mode of payment. Unless otherwise stated, all transactions are made by credit card or PayPal on our website. You may be subject to specific conditions attached to the means of payment you choose.

 To finalize the order you will have to click on "I confirm my order". You acknowledge that the fact of placing an order implies acceptance of the prices, product descriptions and services and implies an obligation to pay. The absence of payment prevents any formation of the order.

The sale will be considered final:

- after the confirmation of acceptance of the order has been sent to the customer by ZONZE4 SARL (UNCOUTURE) by e-mail ;

- and after collection by ZONZE4 SARL (UNCOUTURE) of the full price.

  a second email will be sent to you, allowing you to access the tracking of the package.

In some cases, such as in case of default in payment all or part, if a payment dispute is pending, in the event of refusal to authorise payment by credit card by officially accredited bodies, incorrect address, detected fraud, or other problem with the customer's account, UNCOUTURE reserves the right to suspend or block the customer's order and any delivery until the problem is solved.

The payments made by the buyer will only be considered final after effective collection of the sums due by the seller.

Split Payments with ALMA

Operation

If you pay for your order in installments, you accept Alma's general customer terms and conditions as well as Alma's special conditions for customers of UNCOUTURE.

THE TRY AT HOME SERVICE

Try At Home is a service that allows you to order one or more items, try them on for free and only pay for what you keep. All this during a period of 4 days from the date of your DELIVERY.

According to some bank branches, it is possible to see a bank authorization of the amount concerned but this does not imply the debit of the amount. After the 4 day period, if you have not made any return, the payment will be issued automatically within 11 days.   

In the case of a partial return, only the products kept will be debited at the end of the 4 days.
In the case of a full return before the deadline, no debit will be made to your bank account.

We invite you to consult the conditions of use of the service Try at Home in our CVG

Terms of use of the Try at Home service *

*Try it at home

These terms of use (hereinafter "Try at Home Terms of Use") govern the access and use of the Try at Home service (hereinafter "Try at Home") available on the Site.

Description of the Try at Home service

Try at Home is a new service set up by UNCOUTURE and allowing eligible customers to order one or more items (for a maximum amount of €2,000 and excluding gift cards) on the Site, to receive them at home, to try them on within three (3) days of their delivery (except in the case of delays due to missing or erroneous information on the part of the customer), and to pay only the price of the item(s) that the customer decides to keep

Accessibility of the Try at Home service

Only eligible customers with an account at uncouture.fr and living in the departments 75, 92, 93 and 94 will be able to benefit from it and excluding the purchases of gift cards.

UNCOUTURE reserves the right to modify the conditions of accessibility or to suspend the Try at Home service, at its own discretion, it being understood that it cannot be held responsible in any way for this.

When placing an order, customers can check whether they are eligible for the Try at Home service or not. If they prove to be eligible, the Try at Home service will then be accessible in the proposed delivery mode. If the service is not proposed to them, the responsibility ofUNCOUTURE cannot be sought.

Delivery

UNCOUTURE takes in charge all the expenses of delivery and returns

Payment

When placing the order, the eligible customer chooses the Try at Home Service among the proposed delivery methods and must pay by credit card. For security reasons, UNCOUTURE makes an imprint of the customer's credit card and then proceeds to a verification by making a pre-authorization request to ALMA. The credit card imprint is kept by ALMA until the customer's account is debited.

After the period of three (3) working days from the date of taking delivery, the eligible customer will only be debited for the amount of the items not returned to UNCOUTURE. This deduction will materialize on the credit card used at the time of the order within 15 days, date of order.

Returns

Within three (3) days after the delivery date, the eligible customer who does not wish to keep certain items is invited to

• Put the products back in their individual covers, then put them in the cover UNCOUTURE received at the time of delivery.
• Contact UNCOUTURE (link to [email protected]) to confirm that the courier will collect the parts the next morning only (D+4).

Only complete, clean, undamaged items with their original covers will be accepted by UNCOUTURE . Otherwise, UNCOUTURE will be entitled to refuse the returned items and the customer will be charged the corresponding amount.

For any additional information, the customer is invited to connect to the Site on the "My account" space and to consult the "My orders" section or the page https://www.uncouture.fr/tryathome.html.

The values ofUNCOUTURE

Uncouture is committed to its customers and to the planet: all deliveries and returns will be handled by a partner who is environmentally responsible and has a fleet of electric couriers.
This partner does not subcontract and is careful to select its couriers. They are all employed on permanent contracts and wear distinctive clothing. The services are ISO9001 certified as well as ISO14001 environmental certification.

Delivery

In the absence of indication or agreement to the contrary, for deliveries in Metropolitan France, the time limit is fourteen (14) working days from the day following the day on which UNCOUTURE has actually received payment for the order.

In the event of failure to meet the agreed delivery date or deadline, thehe client shall, before cancelling the contract, instruct the seller to perform the contract within a reasonable additional period of time.

In case of unavailability of the product ordered, the client will be informed and will have the possibility to cancel the order..

Delivery means the transfer of physical possession or control of the Product to the customer.

It is made only after confirmation of payment by the customer's bank.

 The products are delivered to the address indicated by the client, this one will have to ensure its accuracy. Any package returned a ZONZE4 SARL (UNCOUTURE) due to an incorrect or incomplete delivery address will be reshipped at the expense of the customer.u client.

 Lhe client should formulate to of ZONZE4 SARL (UNCOUTURE) on the day of delivery or at the latest on the first working day following deliveryAny claim of error of delivery. Any claim made after this period will be rejected. and will UNCOUTURE not be liable to the customer..

The complaint can be made, at the choice of the buyer:

- telephone number : +33 1 44 07 37 96

- e-mail address :[email protected]

In the event of a delivery error, any product to be exchanged or refunded must be returned. à UNCOUTURE as a whole and in its original packaging, in REPACK Recommended, at the following addressUNCOUTURE22 rue de l'Echaudé 75006 Paris France

 Computers and Freedoms

The nominative data provided by the customer are necessary for the processing of his order and the establishment of invoices.

They can be communicated to partners from UNCOUTURE responsible for the execution, processing, management and payment of orders.

The processing of information communicated via the website (www.uncouture.fr) has been declared to the CNIL.

Lhe client has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her. This right may be exercised under the conditions and in accordance with the procedures laid down under the conditions of use and in principles for the protection of personal data UNCOUTURE (www.uncouture.fr).

Guarantees UNCOUTURE

We are proud of our products and services and strive to give them the utmost attention. Our garments are made in responsible factories in Portugal .

 Under certain conditions, products can be exchangeds or refunds.

Lhe Customer shall address a request to that effect to UNCOUTURE, and he will have to follow the procedure indicated by UNCOUTURE.

UNCOUTURE reserve the right not to proceeder in exchange foru productincluding if this one is no longer available. Tany product whose exchange or refund has been granted by UNCOUTURE, must be returned at top shape, without being worn, as a whole and in its original packaging with the barcode of the productin REPACK Recommended, at the following address UNCOUTURE 22 rue de l'Echaudé, 75006 PARIS France, within 14 days of receipt;

We will bear the cost of the return and the cost of the new shipment. Any request for refund or exchange formulated beyond the 14 days following receipt of the product, or not meeting the conditions provided by UNCOUTURE, will be rejected and UNCOUTURE would not be responsible to the customer.

  Legal Warranties

ZONZE4 SARL , 22 rue de l'Echaudé 75006 Paris, guarantees the conformity of the goods to the contract, enabling the customer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of defects of the goods sold within the meaning of Articles 1641 et seq. of the Civil Code.

In the event of work of the legal guarantee of conformity, it is reminded that :

- the buyer has a period of 2 years from the delivery of the good to act;

- the buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code ;

- the buyer is exempted from providing proof of the existence of the lack of conformity of the goods during the 6 months following the delivery of the goods.

Article L217-4

The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery.
He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation, if the latter was made by him under the contract or was carried out under his responsibility.

Article L217-5

The property is in conformity with the contract:

1° If it is fit for the use usually expected of a similar good and, where appropriate :
- if it corresponds to the description given by the seller and has the qualities which the seller has presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling ;

2° Or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.

Article L217-12

Any action resulting from lack of conformity shall be time-barred after two years from the date of delivery of the goods.

Article L217-16

Where the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of movable property, to restore the property to its original condition covered by the guarantee, any period of immobilization of at least seven days shall be added to the period of the guarantee that has remained to run.

This period shall run from the date of the buyer's request for intervention or from the date on which the goods in question are made available for repair, if this availability is subsequent to the request for intervention.

Article 1641

The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them.

Article 1648

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

In the case provided for by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller may be discharged from the apparent defects or lack of conformity.

Withdrawal

In accordance with the provisions of the Consumer Code, the customer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, except for the return costs which remain the responsibility of the buyer.

This possibility of retraction does not apply to products purchased in the Saint Germain des Prés Boutique or to products made at the customer's request or personalized.

In case of withdrawal the customer must contact immediately UNCOUTURE by email, in order to avoid shipping. If the product is already shipped, we will apply the normal conditions of a return following its receipt (return costs will be borne by us).

In order to exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You may also complete and submit the following model withdrawal form:

Attention: ZONZE4 SARL (UNCOUTURE): 22 rue de l'Echaudé 75006 Paris ([email protected]) :

"I hereby notify you of my withdrawal from the contract for the sale of the property:"

- Customer
Name - Customer
Address - Reference Complete (on order)
- Ordered on ...................................................................................................................
- For the reason of...
- Date
- Customer's signature 

You can communicate your decision to us at the following address:

By mail : ZONZE4 SARL (UNCOUTURE) : 22 rue de l'Echaudé 75006 Paris

By e-mail: [email protected]

If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal in a durable medium (e.g. by e-mail). In order to comply with the withdrawal period, it is sufficient for you to send your notice of exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

In case of withdrawal the exchange (subject to availability) or refund will be made within 14 days from receipt by the UNCOUTURE, of products returned by the customer under the conditions provided above.

UNCOUTURE will not reimburse any additional costs resulting from the fact that you have chosen, where applicable, a delivery method other than the least expensive standard delivery method that we offer. We will proceed to the reimbursement using the same payment method that you used for the initial transaction, unless you expressly agree to a different method.

The product must be returned in its original packaging and in perfect condition within 14 days of notification of the customer's decision to withdrawUNCOUTURE .

Returns must be made in their original condition and complete (packaging, accessories ...) allowing them to remarket them in new condition, accompanied by the purchase invoice.

The products worn, damaged, soiled or incomplete are not taken back.

You will have to pay the direct costs of returning the property.

Conditions relating to withdrawal

Contracts are not subject to the right of withdrawal:

• The supply of goods made to the consumer's specifications or clearly personalised;
• Supply of goods which have been unsealed or damaged by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;

Claim

If you have a complaint, please contact us by email ([email protected]). We will do our best to find a solution.

Non-waiver

Our failure to insist upon strict enforcement of any provision of these Terms does not waive our right to invoke such provision at a later date.

FMAJOR BARK

Any circumstances beyond the control of the Parties which prevent the performance of their obligations under normal conditions shall be considered as grounds for exemption from the Parties' obligations and shall lead to their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence.

Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by these circumstances. the latter, despite all reasonably possible efforts. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, epidemic, earthquake, fire, storm, flood, lightning, shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Evidence - Electronic Communication

Any notification or communication between you and us may be made by any electronic means, and may be accepted as evidence.

Applicable law

Unless otherwise provided by law, these Terms are subject to French law.

The application of the above-mentioned law may be waived in favour of the law of the Buyer's country under the conditions set out in Regulation No. 593/2008 of 17 June 2008 on the law applicable to contractual obligations.

Mediation

Lhe customer may have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (Consumer Mediation Commission) or with existing sectoral mediation bodies, or to any alternative means of dispute settlement (e.g. conciliation) in the event of a dispute.

Jurisdiction - dispute resolution

In In case of dispute or claim, the buyer will address in priority to the seller to obtain an amicable solution.

Unless otherwise provided by law, any dispute not resolved through amicable procedure shall be submitted to the competent court within the jurisdiction of the Court of Appeal of Paris, which shall have jurisdiction, even in the case of summary proceedings, appeal in warranty or multiple defendants.

The gift card

The Gift Card UNCOUTURE, non reloadable, is valid in the shop Uncouture of Saint Germain des Prés in Paris 6e and on www.uncouture.fr. The Gift Card and its balance will expire 12 months after the date of purchase of the Card. It can be used in one or several times within the limit of the available balance. During its activation, the minimum amount credited on the Gift Card Uncouture is fixed in relation to the price of the proposed models. The minimum amount is therefore that of the cheapest item, i.e. 145€. The balance of the Gift Card can be consulted on www.Uncouture.fr or directly in the store Uncouture. The Gift Card is non-refundable and cannot be exchanged for change. Any damaged Gift Card will be refused. It cannot be replaced in the event of loss, theft or destruction and its use cannot be opposed. Similarly, if the validity date is exceeded, the card will not be replaced or reimbursed. Uncouture Sarl Zonze4 RCS ParisB 450 822 291 - 22 rue de l'Echaudé 75006 Paris.

The Dematerialized Gift Card

General terms and conditions of use of the dematerialized gift card

The Dematerialized Gift Card is a voucher that allows its holder to pay for purchases in the store Uncouture in Saint Germain des Prés in Paris 6e and on the website www.uncouture.fr. It can be presented on paper or on your mobile phone.

The holder of the Dematerialised Gift Card must be at least 18 years of age or have parental authorisation to use it.

Its balance can be consulted on www.uncouture.fr. or directly in store.

It may be used in one or more instalments until its credit is exhausted and may be supplemented, if necessary, by any other means of payment.

It is valid for a period of 12 months from the date it is sent by e-mail.

It does not allow the purchase of another gift card.

It cannot be re-credited or re-published. In case of theft, loss, data hacking, fraudulent use or expiration of the period of use, any amount still possibly available will be lost. No opposition can be made.

It's nominative.

It may not be the subject of a cash consideration or refund.

In case of return of a product purchased in stores and paid by Dematerialised Gift Card, only an exchange will be possible, in accordance with the instructions noted on the receipt.

In case of return in store of a product purchased on the website by Dematerialized Gift Card, the buyer will receive a refund in the form of a Dematerialized Gift Card. This will be sent by e-mail to the address given on the order form Uncouture.

The use of multiple Dematerialised Gift Cards to pay for the same purchase is not permitted on the website.

The holder of the Dematerialised Gift Card is responsible for its conservation and use.

General terms and conditions of sale of the dematerialized gift card

The purchase of the Dematerialized Gift Card is made on the website www.uncouture.fr

The buyer of the Dematerialised Gift Card must be at least 18 years old or have parental authorisation for its acquisition.

Its amount can be 145, 270, 245, 290,460,480 or 490€. Amounts that correspond to the price of the articles.

The Dematerialised Gift Card will be valid for 12 months from the date the email is sent to the recipient by Uncouture.

The buyer will have the possibility to write a personalized message of 100 characters maximum, which will accompany the sending of the Dematerialized Gift Card to its recipient. Uncouture will not be responsible for its content and its meaning, the buyer undertakes to show good faith, to respect good morals and not to harm public order. Uncouture reserves the possibility to delete any message that does not respect these criteria.

The Dematerialised Gift Card is sent to the recipient's contact details provided by the buyer. Uncouture will not be held responsible for any error in the information provided by the buyer, resulting in a failure to receive the Dematerialised Gift Card; as well as if the email sent by Uncouture is considered as SPAM or unwanted email by the recipient.

The buyer must be vigilant when entering the information of the recipient of the Dematerialised Gift Card. After the purchase of a Dematerialised Gift Card, the buyer will receive a confirmation email. If, upon receipt of this email, the buyer notices an error in the information provided, he must inform Uncouture by email. However, Uncouture will not be able to modify the information given: if the Dematerialised Gift Card has not yet been sent, it will be cancelled. The purchaser will be refunded and will have to place a new order on the site www.uncouture.fr. If the Dematerialized Gift Card has already been sent and provided that the credited sum has not been spent, Uncouture will proceed to its deactivation and will automatically publish a new one from the data modified and communicated by the purchaser.

As a reminder, the Dematerialized Gift Card is nominative. As such, at the time of its use in stores or on www.uncouture.fr, Uncouture will be required to verify the identity of the user.

Upon receipt of the Dematerialised Gift Card, the recipient initially informed by the buyer will be responsible for its conservation and use. Uncouture will not be responsible in the event of loss, theft, data piracy or fraudulent use. Likewise, after expiry of the Dematerialised Gift Card, any remaining balance will be lost.

As from the reception of the Dematerialised Gift Card by its initial recipient, the buyer will have a 14-day period to retract. Upon receipt of the notice of withdrawal, Uncouture will deactivate the Dematerialised Gift Card provided that the sum credited has not been spent in whole or in part and will proceed to reimburse it within 14 days, according to the banking methods used at the time of purchase.

Moreover, Uncouture cannot be held responsible in case of interruption of the internet service, external intrusion, computer virus, failure of telecommunication systems, or any other act of force majeure, making it impossible to send the Dematerialized Gift Card under the conditions requested by the buyer.