RGPD

Introduction

In this page we present you the principles with which we UNCOUTURE collect different types of data about our customers, as well as our commitments regarding security and data protection policy inUNCOUTURE order to respect your privacy as much as possible.

Definitions

In order to avoid imprecise interpretation, here are some elements of understanding of the terms used:

Personal data: any information relating to an identified or identifiable natural person. An "identifiable natural person" means a natural person who can be identified, directly or indirectly.

Processing: any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

Any processing of personal information communicated to UNCOUTURE is carried out under the responsibility of Mrs Béatrice Ferrant, manager of the company ZONZE4, 22 rue de l'Echaudé, 75006 Paris, SIRET N° 7450 822 291.

Implementation of user rights

In application of the rules applicable to personal data, users have the following rights:

- They can update or delete their data by logging into their account and configuring the account settings;

- they can delete their account by writing to the following e-mail address: [email protected]. Please note that information shared with other users, such as forum postings, may remain publicly visible on the site, even after their account has been deleted;

- they may exercise their right of access to their personal data by writing to the following e-mail address: [email protected]. In this case, before exercising this right, the site may request proof of the user's identity in order to verify its accuracy;

- if the personal data held by the site is inaccurate, they may request that the information be updated, by writing to the following e-mail address: [email protected]..;

- users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following e-mail address: [email protected]...

As a user of the services of the company ZONZE4Sarl you can modify the personal data concerning you from your customer account.

If you want to delete your customer account you can also perform this action from your customer account (attention this action is irreversible you will lose access to the history of your orders, your loyalty points, your benefits ... But it will be possible to create a new customer account).

It is possible to export your personal data from your customer account.

For any other request to access, obtain, correct or delete your personal data, please contact our data protection department.

How do we collect information about you?

The collection of your personal data (such as name and contact details and your measurements) is most often based on your customer or other relevant relationship with us. For example, we collect data when you perform actions on our services, register as a user of our site, use ZONZE4's services or provide us with other information.

When you use the network and communication services ofUNCOUTURE, for example by making a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services.

When you visit the websiteUNCOUTURE or load pages from it, you leave us various types of anonymous navigational data, such as your IP address and navigational history. The operation of the services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so that we can verify the actual discussion, if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.

What data do we collect?

This data includes your name, first name, address, telephone number, e-mail address, date of birth, your measurements and sizes we recommend, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

The data created and collected during the communication includes information on the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.

When surfing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.

Purpose of the treatment

The personal data collected from users is intended to provide the Site's services, improve them and maintain a secure environment. The uses are notably the following:

- access and use of the site by the user;

- management of the operation and optimization of the site;

- organization of the terms of use of the Payment Services ;

- verification, identification and authentication of the data transmitted by the user ;

- offering the user the possibility to communicate with other users of the site;

- implementation of user support ;

- personalization of the services by displaying ads based on the user's browsing history, according to his preferences ;

- prevention and detection of fraud, malware and security incident management ;

- management of possible disputes with users ;

- sending commercial and advertising information, according to the user's preferences.

The customer information we collect helps us personalize and continually improve your shopping experience onUNCOUTURE.

We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may be of interest to you.

We also use this information to improve our store and website, to prevent or detect fraud or abuse on our website, and to enable third parties to provide technical, logistical or other functions on our behalf.

List of the types of information we collect:

Information you provide us with

We collect and store all information that you provide to us through our website or otherwise. You can choose not to provide us with certain information, however, this decision may limit the use of our services. We use the information you provide to us to, among other things, respond to your requests, customize your future purchases, improve our services and communicate with you.

Automatically collected information

Each time you contact us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the UNCOUTURE.

E-mail information

To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive a confirmation of e-mails sent by you UNCOUTURE that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.

How do we handle your information?

Please note that the staff ofUNCOUTURE and their subcontractors act under the obligation of secrecy when processing data about you.

We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive services possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use the data to profile customers using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process our potential customers' data for direct marketing purposes.

We make every effort to ensure that the customer's data is up to date and correct.

We delete obsolete and unnecessary data where possible.

We protect all data about you by means of task-based personal access rights and prevent third parties from gaining access to the data.

Where do we send your data?

We only submit your data to the extent permitted by applicable law and as described in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for such handling on your behalf.

ZONZE4's data protection principles

The purpose of this data protection policy is to describe the principles and practices we observe at ZONZE4 to ensure the privacy, confidentiality of communication and legal protection of our customers.

ZONZE4 regularly updates this policy as operations or services change or expand. ZONZE4 is committed to posting the new version of this policy on its site. The site will also inform users of the change by e-mail, no later than 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she has the possibility to delete his/her account. 

Important core values for ZONZE4 include the confidentiality of customer data and communication, as well as the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities and good data processing practices.

The site implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, as the Internet environment is not completely secure, the site cannot guarantee the security of the transmission or storage of information on the Internet.

ZONZE4 implements a high level of data protection. Personal and identification data as well as location-related data are only collected for specific predefined and legal purposes and are not processed in a manner incompatible with these purposes.

We maintain physical, electronic and procedural safeguards in connection with the collection, retention and disclosure of customer personal information. Our security procedures may require us to ask for proof of your identity before we can release your personal information.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

General principles of client data management

The processing of personal data must always be justified for the operations of ZONZE4. ZONZE4 has defined the purpose of collecting, handling and submitting personal data in the following section.

ZONZE4 processes only the customer data necessary for its operations, as defined for the purpose of use indicated in the file description for the customer registry. We endeavour not to process incorrect, incomplete or outdated data.

The processing of customer data is generally based on a relevant relationship, information received during the use or registration of a service or your consent. We may also process your data for other purposes, for example at your request or when required by law. Your information may be processed within ZONZE4. We encourage our customers to regularly update their contact information.

We may record your conversations with our customer service department to verify a business transaction, to respond to your requests and to monitor and develop service quality.

Please note that as a customer of ZONZE4, you have the right to check which data about you has been stored in our information systems, or that there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation.

Collection, storage, retrieval and processing of personal data

Register of data collected directly via ZONZE4 services:

Contact Form

Data collected: email and message

Objective pursued: Customer relationship management

Data Retention: Database Registration

Shelf life: 1 year

Access to data : The ZONZE4 Customer Relations Department

Are the data stored or processed outside the EU: No

Customer Account Creation

Collected data: name, first name, address, telephone number, e-mail address, date of birth, measurements and sizes that we advise you, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

Objective pursued: Size advice / Order / Order follow-up / Address / Returns / Credit notes / Loyalty management

Data Retention: Database Registration

Shelf life: Customer lifetime / Customers inactive for 2 years are deleted

Access to data : Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service

Are the data stored or processed outside the EU: No

Data collected: email

Objective pursued: Emails marketing

Data Retention: Database

Shelf-life: Duration of the customer's refusal

Access to data : The marketing department

Are the data stored or processed outside the EU: No

In accordance with the law "informatique et libertés", you can exercise your right of access to data concerning you and have them rectified via the Customer Service.

Register of data transmitted to subcontractors via the services of ZONZE4 :

Provider information: https://sopfify.com

Service provider location: France

Objective pursued: Emails marketing

Are the data stored or processed outside the EU: No

 

Sending and sharing data

Sharing of personal data

Personal data may be shared with third party companies in the following cases:

- when the user uses payment services, for the implementation of these services, the site is in relation with third party banking and financial companies with which it has concluded contracts;

- when the user publishes, in the free comment areas of the site, information accessible to the public ;

- when the user authorizes the website of a third party to access his data;

- when the site uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data in the context of the performance of these services and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;

- if required by law, the site may transmit data to respond to claims made against the site and to comply with administrative and legal procedures;

In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of the data.

Processing of identification and location data related to electronic communication

ZONZE4 treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition to use messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making phone calls, sending e-mail and SMS messages, and surfing the Internet, and may contain information about the callers, the connection route or routing, the data transfer protocol used, the event, and the terminals used or their location.

ZONZE4 manages the identification and location information of the communication in accordance with the applicable law for the purposes, for example, of the implementation and use of the services, billing and technical development. The data may also be used for the billing of other service providers to the extent necessary.

ZONZE4 can also manage identification data in the event of misuse, data security breaches and fault repair.

In all of the above situations, we process identification and location data only to the extent necessary to accomplish a specific task.

Use of Location Data

An actual location method where another person can track the whereabouts of another person requires the consent of the person to be located. The client may not be located at all if he or she refuses the geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorized to manage identification and location data

Only specific persons at ZONZE4 whose work requires access to identification and location data may process this data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons with the right to manipulate data may only manage the data to the extent required to perform individual tasks.

Duration of processing of identification and location data and data storage

We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, investigation of misuse or data security purposes. However, manipulation only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to retain the data for a longer period related to the collection of the invoice. Otherwise, the data shall be stored to the extent permitted and required by relevant legislation.

Websites, tracking visits

We also collect data about visits to the siteUNCOUTURE. This data includes the IP address and the corresponding DNS name, the organisation that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages sent over the Internet to the appropriate locations. Generally, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookies

Cookies are used, within the framework of the use of the site. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help ZONZE4 to determine which sections of its websites are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and to target advertisements on the websites.

You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or the website.

Data security

We ensure the data security of our services using methods that are commensurate with the severity and sophistication of the threats and the cost.

ZONZE4 takes care to carry out actions to prevent data security violations or to eliminate disturbances that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.

We provide information about data security actions of our services and other data security related issues through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and to eliminate data security breaches, we may, among other things, prevent the receipt of e-mails, remove viruses and other malware from messages and take other comparable technical measures. These measures are necessary to the extent permitted. We use physical, administrative and technical protection measures to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standardised encryption methods.

Please note that as a user of ZONZE4 services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to monitor their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them and the operating system updated.

Customer communication and direct marketing

ZONZE4 sends customer messages about its products and services to its customers via the consent available in the customer account.

ZONZE4 also sends direct marketing messages in electronic format. You have the right to prohibit ZONZE4 from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.

 

At Fitle we collect and process data according to our Privacy Policy incorporating Fitle's values: transparency, accessibility, common sense, compliance and practicality. Our privacy policy is part of our general terms of use.

We integrate the privacy and protection of personal data in the design of all our projects (organizational, technical, marketing, commercial etc...). At Fitle, the collection and processing of personal data is appropriate to the purpose of the processing.

We are subcontractors of our client brands and are responsible for the processing of personal data in connection with our offering; whether this processing is for the purpose of fulfilling the commercial contract between us and them or for our internal needs to continuously improve our solutions.

Data collection and use

• Plug in

In order to provide a size recommendation to the consumer, our algorithm necessarily needs his gender, age, height and weight data , collected thanks to an in-house "events" tracking. This recommendation can be further improved by adding morphology and brand data, which are optional. All this information is stored on our servers, as well as locally in the user's web browser, in order to provide him/her with automatic size recommendations on other products without forcing him/her to fill in the information each time, and thus offer a better user experience. In addition, we generate a tracking ID, which is a random sequence of numbers and letters. This identifier is linked to the web browser and not to the user himself.

Parameters such as language and device are also stored locally in order to offer a plug-in customized to the user's known preferences.

Clicks are also tracked to help us better understand user behavior and provide the best possible user experience.

IP address, browser version, operating system and time stamp are also tracked and are only used for quick troubleshooting.

Aggregate product, ecommerce performance, and morphology/physical characteristics data is then produced in a secure and private dashboard used by Fitle and its customers to improve customer experience, future collections or supply chain. This data is kept for 36 months to generate knowledge within the Fitle product team and also to allow our customers to improve their offer and performance.

A single cookie is still set on our partner brands' ecommerce sites; it includes a copy of the tracking ID of the web browser used by the user. It was used in the old version of our size recommendation plug-in. This cookie is now obsolete; we do not use it anymore and it will disappear completely as soon as our solution is updated for all our customers.

• Fitle Website

To initiate a collaboration with a prospect and demonstrate our plug in, our form must collect the following information:first name, last name, email address, phone number, company name, URL of the site where Fitle will be integrated, how the contact knew us and**,** optionally, the amount of monthly sales. This is to allow our sales team to qualify each prospect and provide them with the right information.

This information is kept for 36 months to allow our sales team to follow up on its contacts.

How do we ensure anonymity of data?

• Plug in

Fitle does not collect data that identifies a consumer. To process the data we generate a random tracking ID. This identifier is tied to the browser, not the user.

The purpose is to anonymously detect whether the browser has ever been used for a size recommendation and to link that browser to the correct shopping flow; this is to help us process data on product page visits, size recommendations, products added to cart, orders and returns. For example, if multiple browsers are used by the same user, multiple tracking IDs will be randomly generated and considered as several different potential individuals. Therefore, it is impossible for us to identify anyone, singly or in combination, with this information.

IP addresses, collected by a Sentry tag, are only used to correct malfunctions. They are stored and secured in Sentry.

• Fitle Website

We do not use the information of our prospects or partners outside of our commercial exchanges with them about our products.

Data sharing

• Plug in

All requested information is hosted by Amazon Web Services.

Our product team tracks user behavior with Mix Panel, which allows for visualization, data analysis and highlighting of important information.

The data we need to resolve malfunctions is stored in Sentry, a "bug" analysis application.

To learn more about the privacy policies of Amazon Web Services, Mix Panel, and Sentry, please visit their respective websites.

• Fitle Website

Two cookies are used on our website: Google Analytics and Hotjar.

We use these cookies to understand how our website is used, including which website was visited before ours. Other information such as the number of times a person visits our pages or how a user interacts with elements of the pages helps us optimize our service and user experience. Cookies do not personally identify users. They simply collect information anonymously which is transmitted to and stored by Google Analytics and Hotjar in accordance with their privacy policies.

To learn more about the privacy policies of Google Analytics and Hotjar, we invite you to visit their respective websites.

All information collected through our contact form is securely stored in Pipedrive, our CRM tool.

Consent

• Plug in

By giving prior consent to use our size recommendation path, users authorize Fitle to collect and process their data to obtain a recommendation and improve its solution.

If users are under 15 years of age, they declare that the consent of their parents/guardians is included.

• Fitle Website

By validating the information communicated in the contact form to get in touch with the commercial team, the visitors give their consent to Fitle to collect and process their data in order to receive an appropriate commercial proposal.

By continuing to browse our site, users are informed of the presence of cookies in accordance with our cookie policy:

https://fitle.com/fr/cookie-policy

About advertising

None of our data is processed for advertising purposes.

The data collected is used for the sole purpose of:

• Develop and improve products
• Scan the characteristics of a device to identify it
• Create a profile with personalized content
• Measuring the performance of a content
• Select a custom content
• Store and access information (cookies, etc.) on a device.

How does our algorithm use the data to make a size recommendation?

From the physical and morphological information and the brands usually used to dress by each user, our size recommendation tool can deduce his or her measurements, based on thousands of similar profiles in the population. These measurements are then compared with the product measurements.

Users' rights to their data

Since all of our collected data is anonymous, it is impossible for us to link the stored data to anyone.

However, users have full control over their browser storage and can delete their data at any time and be considered new users.

If you have any queries about your data, please contact us at the following address: [email protected].

We undertake to settle within a maximum of 5 working days any request for access, opposition, limitation, rectification, deletion or portability of personal data.