Contact us

How do I contact Customer Service?

For any request concerning an order placed on the site, do not hesitate to contact us at client@uncouture.fr, we will answer you within 48h max.

And don't forget...if you have any questions about the sizes or the silhouettes best suited to your morphology, Beatrice is there and will be happy to advise you!
Don't hesitate to call her at +33 1 44 07 37 96 or send her an email to client@uncouture.fr

I have a question, who do I contact?

We will be happy to help you! Write us a short note at the following address cliente@uncouture.fr or call us on +33 1 44 07 37 96, Monday to Friday. 

I sent an email, when will I get a reply?

We answer you within 24 to 48 hours, excluding weekends and holidays, where we will take note of your message the next day. Delivery times may vary slightly during offer periods or at Christmas time, for example, when we are in great demand. If you do not receive a reply after this time, please do not hesitate to call us directly on +33 1 44 07 37 96, as your message may have fallen into our junk mail.

 

• My Account

How do I create my Uncouture account?

Click on “My Account” in the top right corner of our website, then click on “Create an Account.” Creating an account gives you access to your order history and personal information… and, most importantly, to your saved sizes if you’ve visited a boutique met with an Ambassador!

Do I need an account to place an order?

Yes, by creating an account, you benefit from dedicated advantages, priority subscription to the Workshops, free touch-ups in the shop,... You are part of the UNIQUES

How do I access my account if I have lost my password?

When you log in, you can tick "Forgotten password" and you will receive an e-mail within minutes allowing you to set your new password.

I can't login to my account UNCOUTURE

It is quite possible that you have not yet created an account with us, so you just need to create your account (it takes less than a minute). To do so, you can click on the "My Account" tab at the top right and then click on "Create an account".

If this is not the case, please contact us at client@uncouture.fr or +33 1 44 07 37 96.

Why three measures?

Given the maison origins, our roots are deeply rooted in Couture
. A woman’s body is rarely standardized to the point where her bust, waist, and hips all measure a size 40… which UNCOUTURE why UNCOUTURE by measuring just one or two body points to determine the right size for each individual, on a case-by-case basis: For the BASEL dress, you’ll measure your bust THEN your waist and choose size 03, whereas for the Paris dress, you’ll measure your hips THEN your bust and choose size 02, which will be perfect… all of this depends on the cut and the materials used… Let the“RecommendedSize” button guide you when placing your order.

How to fill in the different sizes in my customer profile

• Either you have discovered the brand through the worldwide Ambassadors Workshops; they will then define your 3 sizes UNCOUTURE (Chest/Size/Hips),
• Or you have been to the shop and together we took your measurements and defined your profile,
• Or you contact us directly at +33 1 44 07 37 96 (working days) and we will zoom

In these cases, your sizes will then be accessible on your account.

To order you do not have to fill in these fields, let yourself be guided by the button Recommended size on the product page of each item.

In case you are (still) in doubt, check the Size chart page.

What's an Ambassador for?

An ambassador is a person trained in taking measurements and Uncouture codes who represents us internationally and will present the new silhouettes to you every month.
To register for an Ambassador Workshop leave your contact details in the contact page and we will send you the dates and workshops according to your location.

To become an Ambassador, follow the link

Colours

We make every effort to display as faithfully as possible the colours of the items offered on UNCOUTURE. However, the resolution of computer monitors, tablets and smartphones varies from one device to another, so we cannot guarantee 100% display of actual colors.

How do I get notification of a restocking?

Write to us via the contact form, write the name of the article that makes you dream so much, the color and the size, in the insert provided for this purpose.
We will send you a preview alert when the garment will be re-released.

How to subscribe to the Newsletter?

You can subscribe to our newsletter from the home page of the site at the bottom right: enter your email directly in the box provided for this purpose and then click on ok. You will then be regularly informed of our news and events and will also be able to benefit from personalized offers.

I wish to recover a bill, how do I do it?

You can access your invoice directly via the order confirmation email you received when you placed your order. 

Otherwise, you can retrieve this invoice directly via our site, by logging into your account. Once logged in, click on the "My Orders" section, then click on the desired order number. You can also send us an email to the following address cliente@uncouture.fr to collect your bill.

Can I order by phone?

Yes to +33 1 44 07 37 96 from Monday to Saturday, 9:00 - 19:00 and leave us a message if we don't answer right away; We will come back to you within 24 hours.

I have a promo code or a gift card, where can I put it to benefit from it?

On the computer: After validating your basket, you can insert your coupon code in the "Information" section, to the right of the field reserved for your delivery address. Then click on "Validate" to benefit from your offer/gift card. 

On mobile: After validating your basket, click on the small drop-down arrow to the right of your basket. Below the summary of your order appears the promo code field. Then click on "Validate" to take advantage of your offer/gift card. 

Do you offer discounts or sales in your boutique

No, we never offer discounts or sales. We work in limited series with a sustainable production and at a fair price; this implies small quantities to gaurantee a one-of-a-kind product, and we do this throughout the year. The product does not follow a trend or fashion, it's a timeless and universal style.
Nevertheless we set up many advantages dedicated to our customers according to their profiles (consult BE UNIQUES).
If you wish to benefit from it from the first purchase, please register.