My Account
My Account
How do I create my Uncouture account?
Click in the top right corner of our website on "My account" and then click on "Create an account". The creation of your account allows you to access the history of your orders and personal information... and especially your pre-recorded sizes if you went to a shop where you met an Ambassador!
Do I need an account to place an order?
Yes, by creating an account, you benefit from dedicated advantages, priority subscription to the Workshops, free touch-ups in the shop,... You are part of the UNIQUES
How do I access my account if I have lost my password?
When you log in, you can tick "Forgotten password" and you will receive an e-mail within minutes allowing you to set your new password.
I can't login to my account UNCOUTURE
It is quite possible that you have not yet created an account with us, so you just need to create your account (it takes less than a minute). To do so, you can click on the "My Account" tab at the top right and then click on "Create an account".
If this is not the case, please contact us at [email protected] or +33 1 44 07 37 96
Why three measures?
Considering the genesis of the house, our roots are deeply linked to the Couture
A woman is rarely normalized to the point of making a 40 of chest, waist, hips ... what UNCOUTURE responds to by proposing to measure 1 to 2 points of the body that will determine the adequate size of the model, case by case: In the BASEL dress you will measure your chest WITH your waist and take a size 03, whereas in the Paris dress you will measure your hips WITH your chest and take a size 02 which will be perfect...all this depends on the cut and the materials used.... Let yourself be guided by the button " Recommended size " when ordering.
How to fill in the different sizes in my customer profile
- Either you have discovered the brand through the worldwide Ambassadors Workshops; they will then define your 3 sizes UNCOUTURE (Chest/Size/Hips),
- Or you have been to the shop and together we took your measurements and defined your profile,
- Or you contact us directly at +33 1 44 07 37 96 (working days) and we will zoom
In these cases, your sizes will then be accessible on your account.
To order you do not have to fill in these fields, let yourself be guided by the button Recommended size on the product page of each item.
In case you are (still) in doubt, check the Size chart page.
What's an Ambassador for?
An ambassador is a person trained in taking measurements and Uncouture codes who represents us internationally and will present the new silhouettes to you every month.
To register for an Ambassador Workshop leave your contact details in the contact page and we will send you the dates and workshops according to your location.
To become an Ambassador, follow the link
Colours
We make every effort to display as faithfully as possible the colours of the items offered on UNCOUTURE. However, the resolution of computer monitors, tablets and smartphones varies from one device to another, so we cannot guarantee 100% display of actual colors.
How do I get notification of a restocking?
Write to us via the contact form, write the name of the article that makes you dream so much, the color and the size, in the insert provided for this purpose.
We will send you a preview alert when the garment will be re-released.
How to subscribe to the Newsletter?
You can subscribe to our newsletter from the home page of the site at the bottom right: enter your email directly in the box provided for this purpose and then click on ok. You will then be regularly informed of our news and events and will also be able to benefit from personalized offers.
I wish to recover a bill, how do I do it?
You can access your invoice directly via the order confirmation email you received when you placed your order.
Alternatively, you can retrieve this invoice directly from our website, by logging into your account. Once logged in, click on "My orders", then click on the order number you require. You can also send us an e-mail to the following address [email protected] to retrieve your invoice.
I wish to make an appointment in the shop, how can I do that?
Contact us by email at [email protected] or by phone +33 1 44 07 37 96 from Monday to Saturday, 9 :00 - 19 :00 and leave us a message if we don't answer right away ; We'll get back to you within24 hours.
